Ever get that sinking feeling? This sensation of the gastric pit if you know that something is turned on. Entrepreneurs know what I'm talking about. We received when the client calls to complain of a job. Or, if key shipping provider arrives on time.
You are a business owner. You know that feeling. When is the absolute worst? When it comes to tech support. Come to work and not the way is your computer screen the night, where before links. When you arrive at your Office this morning, they are hosted by the typical Office. Instead is the screen froze "Windows start."Some time.the updated screen automatically downloaded last night screwed noir.Et is now so your mood.
View wait on the screen for a few minutes, until something happens, but you know that nothing will. Finally restart the computer a. Twice. Same result. Now you have a sinking feeling. You can see, your morning slip away: this computer is not will begin.And not your day.Need until you help support you.you aufrufen.Aber your hyperventilation - no need to worry about tout.Comme owner business colleagues, stop it I'm aider.parce, that I learned how technical support with a few rules for people like us to handle.
Rule 1: don't get angry
Angry, get the season 0-4 when begins in a city where half of the year it snows life, and your team. Angry you get when you hear that Jennifer Lopez be paid $ 12 million on American Idol judge. But this time not to anger helps anyone. And it helps you get resolved your problem any faster. If your own business to run, the last thing you want for your employees, you, your Office much a Golf Club on your head like a Tomahawk attack while on your Chair kick and scream repeatedly "" why, why, why! ""It is enough that your family is seen this behavior.You people must give the impression that obsolete.you are all in control in the Steuerelement.Sie are a businessman Purposesyou are Don Draper.Faire what it would be 8 hours - Bourbon and smoke. Aims of Microsoft (MSFT) never Don Draper, right? So quiet.
Article 2: Being nice to the technician
Of course, it's annoying that you wait on hold.And we are we all might know how aggravating, if you in your zip code customer ID, girl by the name of the parent, preferred destination and the automated three times, punch only, that once again the minute a living asked what person social security number is on the Telefon.Es his Schuld.Der technicians his travail.Il is easy agréable.Vous are fun, also must be. You are a business owner. How would you like it if some clients was a jerk to one of your employees? Go on his side to get good is a jerk him. At best, you could win the right to wait five times longer than necessary set or forced to sit and wait in silence for a few extra minutes questions what really, how clicking away on his keyboard.
Rule 3: Be patient
Know, your own business that sometimes the answers can be immediately delivered. If you want if your customers a bit more patience, you call with a problem? Of course, you do so.So take a deep breath.Don't worry about this long silence on the line if you think, that you separated wurden.Es hier.Es is probably just thinks things plus.Ou talk about the problem with his collègues.Quelle is. Be patient. Answer the questions. Take this time to arrange your schedule. This problem will be resolved be finally. This takes a little time, that's all. Not even consider catch Golf Club again and knock this image to your wife and kids to Disney (DIS) off the coast of your desktop.
Article 4: Cede control
As a business owner you're probably freak a control.How you hate other people things you don't understand. This is why you are doing more work for everyone.But to get your problem resolved, you have to give up that control... at least for a few minutes. If the technician called to his taking help desk remote on your system let him einfach.Mach you worry about security.Do not try what it is malicious he could faire.Ne fear searches for websites, recently haben.vergessen not visited you, he cares all cela.Il has to others in your situation, he needs to help.Let in for free to take your computer and do all of these complex scripts and programs that support only guys know to do.Don't ask what it does.In fact, not even what dieses.versuchen beschäftigt.Office go it tut.Blick on certain formalities, as if you are lost in thought, some plan different look brilliant, your business to new heights nehmen.Die of technician guys will be soon completed.
Rule 5: The most...Delegate
Not have you not learned in the last 20 years running your own business?Are the Chef.Daher you act as! you know by now, you just saw that you will lose your client if you call him and on his behalf overdue so you you know someone else now, you will be never the technical assistant who thought you have things that using the service itself, now to do someone else know use that could be if you your first Windows 3.1 computer-so bought delegate that faire.Et screaming trop.La minute, you see that something is bad, have another guy in your Office or your tech guy to optimize the problème.Et rather find the phone and call a client. Vérifiez on a warehouse ordonnance.Marcher lunch order .Juste employees do something more suitable for the business elsewhere owner more utile.Et.
See?This is just a computer simple.Votre patch opérationnel.La life can back to normal just in time for lunch.
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